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Lawsuit Says Copper Chef Pans Don’t Work As Advertised

I’m sure most of us have seen those infomercials
with the copper pans. They show it burning cheese in it, frying
eggs, whatever it is, it just slides around the pan, nice and easy. And these are really marketed as, you know,
the next evolution of nonstick pans. But according, according to a new class action
lawsuit, these pans are not living up to really any of the promises made in those infomercials. And I have Scott Hardy from Top Class Actions
with me now to explain what’s happening. So Scott, again, you know, we, we, we see
the commercials, they, they literally in one of them are burning cheese right there in
the pan. They tip it over, cheese falls out. They allegedly, they never chip, they never
crack. Nothing bad ever happens to these pans. But if they do, there is a lifetime guarantee
on them. Lawsuit says, yeah, none of that’s true. Exactly, you know, we’re seeing these lawsuits
against both Gotham Steel and Copper Chef and in both of these class actions, as you
said, the, the commercials say, man, lifetime guarantee, warranty, any problems, we’ll take
care of it. But unfortunately we’re receiving reviews
from actually our viewers who have said, because we’ve received 63 comments and five almost
600 comments on the other class action here. And they’ve said if they experienced problems,
oh no, they actually aren’t getting that promised service that they were expecting from Gotham
Steel and Copper Chef and that the nonstick isn’t so nonstick, especially long terms. You know, they put these pans on TV and show,
make you think that they’re indestructible. But, you know, unfortunately that is just
not the case. And if you’re going to buy them, you’re going
to want to take care of them. And something that you and I talked before
we actually went on air here, was a tip we received for one of the viewers was hand wash
your pans. Whether, you know, if you want these things
to last, even though they may say dishwasher safe, safe, hand wash your pans to help, you
know, make them last longer and not get a white coating because there is aluminum in
these pans, which can definitely suffer in a dishwasher. You know, a couple of years ago, my wife and
I, we, we got rid of all of our Teflon coated pans, you know, for very obvious reasons. And so we actually switched over to the copper
pans. The pans I have my house now, they are the
Copper Chef brand. You know, Copper Chef pans, you know, baking
sheets. Everything in my kitchen right now is Copper
Chef. And so I do have to say I, I’ve loved them
so far, but the complaints in this particular class action, I have noticed some of these
things, you know, the, the chipping, the scratching, which the commercial says is not possible. It does in fact happen. It hasn’t happened to all of our Copper Chef
pans, but it certainly has happened to a few of them. So right there, I mean, just from my personal
experience, I can say yes, the, the chipping, the scratching does happen. Then obviously when you have an area of the
pan that has those scratch marks, has the chipping on it, it’s obviously not going to
be nonstick in those areas anymore. So, I mean, you know, from personal experience,
yes, I can verify what they’re saying here is true. Right. And I think that’s probably, you know, a big
part of this class action is don’t put out a product, even though we all know that these
as seen on TV products, you know, almost never deliver on what they’re promising. But you want to make sure that companies who
are stating these claims back them up. And if you’re going to state that it’s not
going to chip, it’s going to stay nonstick forever. You’re not gonna have all these problems,
then you need to back those claims up. And if someone calls and says, hey my, my
pan, my pot is having these, these problems, you need to send them a new replacement. And that’s just not happening. They’re just taking the money and then moving
on. So even if they do have a good product overall,
as you’re stating with the, the Copper Chef pots, then either back up your claims, make
sure that you’re replacing them when needed or change those marketing guidelines and just
stop promising the world and frankly not delivering on them. And one of the problems we’re seeing too with
this particular one is that the company when faced with these, you know, complaints from
consumers, they’re trying to throw it back at the consumer like maybe you did something
wrong, maybe you should have seasoned the pan. Okay, well your instructions don’t say I have
to season this pan. It’s not cast iron. This is just a regular pan. I should be able to take it home, you know,
wash it real quick and we’re good to go. So they’re, they’re trying to shift it back
onto the consumer and I think we’re probably gonna see a lot of that as this goes on, especially
with some of the chipping. They’re probably gonna come out and say, oh,
maybe you shouldn’t use a metal spatula, when in the commercial they actually take the metal
spatula and just scrape it up against the pan, showing you that it’s not going to chip
or scratch. And that’s actually one of the things that
happened with mine. Used a metal spatula. It absolutely just went right across the top. So it’s gotta be interesting to see this thing
play out because I think we’re going to see a lot more of this, oh, you did something
wrong coming from these companies involved here. Right. That’s just the, the common strategy that
these big corporations use is they blame it on their customers. They blame it on their clients. They say you didn’t follow the instructions
or you should’ve known better. In this case where they said, well, you should’ve
known better. You should have seasoned the pan when that’s
not actually specifically listed in the instructions. You know, stop blaming your customers and
just take care of them. That way they’ll be like you, there’ll be
big raving fans that say, hey, we like the product, but you know, we want everybody to
use them. That’s, that’s going to be the better way
of, of taking care of the situation, not getting a class action filed against you and having
to deal with all of the flack that comes with it. Absolutely. And for more information about this particular
issue, follow the link in the description of this video. Head on over to Top Class Actions and while
you’re there, make sure you sign up for their weekly newsletter. Scott Hardy with Top Class Actions. Always a pleasure talking to you. Great talking to you, Farron. Thank you.

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